Customer Help
We're here to help you in any way possible.
Common purchase queries answered
Orders and Shipping
We aim to deliver your order as soon as possible. Delivery is between 2-10 working days. Delivery depends on which items you have purchased and the delivery area.
Once your order has been shipped you can expect delivery in the following time frames:
| Location | Delivery times once order has been PROCESSED |
|---|---|
| Gauteng | 2-4 working days |
| KwaZulu-Natal & Free State | 2-3 working days |
| Limpopo, Mpumalanga & North West | 2-3 working days |
| Western Cape & Eastern Cape | 1-2 working days |
| Northern Cape & outlying areas | 2-7 working days |
Delivery fee on orders above R680 is free to all areas nationwide. For orders under R680 shipping is R79, outlying areas may incur a surcharge and might not qualify for free delivery.
We are an online store and all our products are available to purchase online. We do have a depot in Hout Bay, Cape Town where we have limited stock available to view and purchase, we do have credit card facilities at the depot. Please contact us to make an arrangement.
You can view the status of your order on the track your order page by entering your order number and your email address you used to make the purchase.
Search for the registry you want to purchase off, select any items and complete your purchase. You can add gift wrapping and a message. You can specify the delivery address of the gift and it will be sent as soon as it’s ready.
Please contact us urgently if you want to cancel your order. Whatsapp or call 083 251 1430.
If your order has already been shipped you will then need to submit a return.
Please review our returns and refunds policy for more info on returns.
Yes, your items will come in one package, unless we contact you to let you know that they will be coming in separate shipments.
Creating or buying off a registry
Gift Registry
- Create or Login to your account on our website.
- Navigate to Registry > Create/Manage Registry
- Add your registry from this section and continue through adding your address and items to the gift registry
You can edit and delete items from your registry when managing it My Account > My Registry – select the Items tab, on the right-hand side of the item is an “actions” icon, click on that for more options.
Navigate to My Account > My Registry and click on the registry you would like to share. On the Overview tab you will see there is a section where you can share your registry using various methods.
You can view the orders placed off your registry under My Account > My Registry on the Orders tab.
We constantly monitor products that are out of stock, however sometimes the supplier is out of stock. Products that go out of stock while on your registry will still display. The purchaser will have the option to wait for the product to be restocked or alternatively choose another product. Please contact us and let us know if you have any concerns or questions about specific products.
We have had many purchases from overseas family and friends with no problems. Please contact us if you are having any problems.
You cannot delete your registry, but can you can archive your registry. If you would like to delete a registry you can contact us to do that, only if there have been no purchases or messages on the registry.
Registries remain open unless it is archived by yourself or by Lulla-buy after approximately a year. You should still be able to see your archived registry from the account page.
All gifts are sent to the shipping address provided by the purchaser. If they want to deliver the gift directly to you they will need to contact us or ask you for your address details.