We are governed by the individual returns policy of each of our suppliers. Should you wish to return your product, please send us an email notifying us of the reason and we will verify with the respective supplier.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit voucher will be issued, alternatively you can request that the credit will be applied to your credit card or original method of payment, which will take a certain amount of days. Please note delivery fees incurred are non-refundable. Delivery costs associated to the returned item will be quoted on before the return is processed.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
* Note: We recommend that you use a Courier that offers shipment tracking through a 24 hours customer helpline for all returns. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.